Shows validation accuracy distribution per Partner/Account/Device.
This report monitors whether users are having difficulty in accuracy when using different devices to log in. Compare this report to previous sessions or terms to determining if there is a spike in difficulty with a particular device. To improve usage of a certain device we can provide suggestions on how to use certain devices. For example, if you see a number of users struggling with a mouse we may need to inform them to keep the mouse button held down throughout the entire stroke so that additional lines are not created. If a user lets up on the mouse button during a stroke the system sees an additional line even though this may not be visible to a user causing a validation to fail.
The standard threshold of validation accuracy is 40%, which is configurable per client. For more security, the threshold rate may be increased. This report will help you to determine a level of validation accuracy without impacting usability.
How to run this report
To view the Report click on the View button. An inline view will appear showing you the report you requested.
If you would like to save this report, you may click the Download button.
Click on the +Generate tab to run another report for a different time frame, course or session.
Click on the History tab to view a report that has been run within the previous 24 hours.