Usability vs. Security

Usability vs. Security

About this report

Shows validation accuracy distribution per Partner/Account/Device.

This report monitors whether users are having difficulty in accuracy when using different devices to log in.  Compare this report to previous sessions or terms to determining if there is a spike in difficulty with a particular device.  To improve usage of a certain device we can provide suggestions on how to use certain devices.  For example, if you see a number of users struggling with a mouse we may need to inform them to keep the mouse button held down throughout the entire stroke so that additional lines are not created. If a user lets up on the mouse button during a stroke the system sees an additional line even though this may not be visible to a user causing a validation to fail.

The standard threshold of validation accuracy is 40%, which is configurable per client.  For more security, the threshold rate may be increased.  This report will help you to determine a level of validation accuracy without impacting usability.



How to run this report

Settings and selections:

  1. Date Range - Select one of the predefined dates or click on Basic to change to toggle to Custom
  2. Partner - Selecting a partner allows the user to filter down to only show the sessions and courses using the selected partner system.
  3. Account - For client users, the Account will be automatically selected.
  4. Devices - Select the devices that you would like to view, or leave the default settings to view all devices.
  5. Separate Devices - Toggle this on/off to show separate device or all devices combined
  6. Granularity - The level of detail present in the set of data. The default is 10 this can be expanded as desired.
  7. Threshold - The ability to configure an adjustable group containing users within a specified threshold.  This will create a minimum and maximum group.
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