Ensure Receipt of Student Reset Emails
It is important to ensure your students have access to email resets from BSI.
Whitelist the BSI Sender:
All password resets will come from no-reply@biosig-id.com.
Sender Email: no-reply@biosig-id.com
Confirm the Inbox:

All password resets will be issued to the email address provided by the school's LMS.
Look on the top right corner of the BioSig-ID window to confirm a student's email address.
Email address in the corner of the BioSig-ID window.
Related Articles
Resetting Attempts in Blackboard Ultra
Occasionally you may with to reset a users attempts at BioSig-ID. This article guides you though the process in Blackboard Ultra. Video: Article: 1. Enter the Gradebook inside the course, and click on the Students tab. Gradebook Location in Course 2. ...
Student Preview Fix for Instructors via Masquarading User-ID
Canvas does not configure an e-mail address for the student preview account. This means that for those with course-edit privileges, wishing to experience the student experience, the following BioSig-ID™ error message shows if a gated item is ...
Guide - Connecting Students to BSI Help Desk
You have two options to get support for students who are struggling with BioSig-ID services: Submit a help desk ticket on any of our help sites. Submit a ticket through the BioSig-ID dashboard. Important: Submit support requests through the help ...
HECVAT - Higher Education Community Vendor Assessment Tool
HECVAT - Higher Education Community Vendor Assessment Tool HEISC Shared Assessments Working Group DATE-01 Date 12/15/2023 General Information In order to protect the institution and its systems, vendors whose products and/or services will access ...
RTEN Historical Report
About this report Historical listing of all RTENs during a specified time-period. This report is a historical listing of all RTENs generated during a specified time period. This is useful when tracking suspicious activity and eliminates searching ...