FSA Tab - Mailer & Checker

FSA Tab - Mailer & Checker

This tab in the sidebar of your BioSig-ID Admin Dashboard is reserved for clients utilizing BioProof-ID for FSA Fraud prevention. If you are interested in FSA fraud prevention please send an email to sales@biosig-id.com.
Mailer

FSA Mailer

Warning
Microsoft communication server limits are 20,000 per hour currently. We constantly monitor and request Microsoft rate-limit increases as needed. Let us know in advance if you have large numbers to process, so we can ensure that no failures happen.

Description
Visual
Below the icons you will see total counts of users who have gone through the following.
  1. Grey Parthenon - Users processed via the "Upload CSV" button
  2. Green Check mark -  Users completed the identity verification process independently
  3. Purple Check mark - Agents manually verified identity
  4. Black Database - Optional SQL Inserts directly into the database by BSI Engineers
  5. Yellow Flag - Flagged for low-grade suspicious activity
  6. User Block - Blocked due to severe suspicious activity
Filtering is available by selecting any of the icons.

Quick Stats Box

Search: Locate user e-mails by username or e-mail address. Search results will display using the following icons, each indicating a specific status.

Event:

Grey Parthenon - An email was sent to the respective user via the Mailer system. Each email includes a personalized link to enroll in BioProof-ID.

Black User - The user followed through on the identity verification process.

Purple User - Agent took action, most likely to exempt the user manually.

Username:

Green Check mark On Username- A BioSig-ID profile was created by this user.

Status column:

Green envelope - a resend of this email is permitted. If you need to resend other emails please contact a BSI agent.

Pending - Status of email is not yet delivered.

Green Check mark - User completed BioProof-ID, wether successful, or not.

Yellow Flag - Suspicious activity detected for this user from the DMV (Department of Motor Vehicles responsible for issuing driver's licenses, but also state-IDs), or SIF (Suspicious Identity Fraud) checks. These could be false-positives if AAMVA data or other government information is out of sync with the physical ID-card, but we are working on limiting these as much as possible. FSA funds should not be distributed until more details are examined.

Block - The DMV or SIF checks flagged this user for highly suspicious activity, such as fake driver's license ID. FSA funds should not be distributed until more details are examined.

Recycling - If you see a recycling icon that means that the user has completed BioProof-ID in the past but has been reset for a new attempt. The reason for this action may be because previous document were insufficient, or because additional identity verification was requested. At this time only BSI agents can "recycle" a user for new attempts.

FSA Mailer



Upload CVS

The following fields are required. The format must be a comma-separated document with a header referencing the columns listed below. Please see the bottom of this page for a "MailerUploadExample". This document can be reused later for the "Checker CVS", if desired, as it contains the required "id" field.

Alert
Don't forget to ENQUEUE emails to the users after you have uploaded the list. Enqueuing will send the actual email to the user. Without this step users will not be added to the mailer.
  1. id
  2. firstName
  3. lastName
  4. primaryemail (this should be a institution email address)
  5. personalemail (optional, see note below)
Once uploaded, the system will immediately start sending out emails to the respective users with a personal link to go through the BioProof-ID FSA process.

Uploading Users Without an Institution Email

The "personalemail" is a carbon-copy (CC) to the primary one, to increase exposure as students might not notice e-mails on their institution inbox. Leave the value as NULL, as in NO value if it is not used, as it can otherwise cause Microsoft communication server to deny sending the email to primary contact as well. For students without an institution e-mail address, their personal one needs to be placed in the "primaryemail" field. On future connection with the BioSig-ID™ system this will automatically be updated on our end to stay in sync with your institution records. The only purpose of us retaining this information is to make communication from us to the student personal, and to make reports easier to read.

Tip: Additionally, agents can use the PREVIEW option themselves, to click the link on behalf of the student to force a user profile to be created. This is needed to allow for further admin actions such as location in managed user search, or exemption.

IMPORTANT: Don't forget to add a commend when a user is manually exempted in the comments tab on the user profile. Locate Managed Users through a search and click on the comments tab within their profile.
Managed User - Comments Tab
Contact BSI directly to request a resend of the enrollment link. You may do this through a help desk ticket, or by emailing an agent.
Info
Once a student is added to the BioSig-ID™ system, any future communication is done via the primary e-mail address only. It may therefore be important to ensure users know how to access their institution e-mail inbox. It might be useful to whitelist no-reply@biosig-id.com to ensure it does not end up in the junk/spam folder.

Checker

Upload CSV

Only the "id" field is required for the checker. This field should contain the unique identifiers of students who you added to the CSV Mailer process earlier. All other fields will be ignored.

The file must be formatted as a comma-separated document (CSV).
Refer to the "CheckerUploadExample" at the bottom of this page for guidance.
You may reuse your "Mailer CSV" list if it includes the appropriate "id" field.

Legend




Completion Status entries are grouped for quick review.

  1. Completed - Green check mark - These users completed the identity verification process entirely unassisted.
  2. Exempt - Purple Check mark - These users required agent action to complete the process for them.
  3. DMV Flagged - Yellow flag- DMV or SIF checks flagged a minor discrepancies with government records.
  4. Blocked - User Crossed Out - DMV or SIF checks flagged a major discrepancies with government records.
  5. Pending - System is waiting for user to click the link in their e-mail to start the process.
  6. Unknown - FSA judgement status is in an incomplete state. Further review will be needed.
Filtering can be done by selecting any of the groups.
Completeion Status's
Example FSA Completion Status results





  
Info
Since this video was created, BioProof-ID has been updated to support user recycling. Students who have previously completed BioProof-ID can now be selected for additional verification. To have a student recycled, please contact a BSI agent.